FAQ

Über SLF

What is SLF?
 SLF is an online store with products for curious, discerning connoisseurs—whether individuals or bar owners. You won’t find anything mainstream here that you could get at the supermarket. We select exclusive products for our customers that are special and unique and are expressly created by their producers not to please the masses. We want to bring variety to home bars, restaurants and cocktail bars, fill niches, provide a platform for creative producers; and offer products that have been carefully curated by us and set benchmarks in quality and manufacturing competence.

What makes SLF different? SLF has a different product selection than typical online liquor stores. It is not about making a quick buck, the largest selection or the best offer. We give products a platform because we love them, value their quality and their manufacturing and respect the people behind them.

Where is SLF available? We can deliver your orders anywhere on the planet. In the EU it is the easiest and fastest. We are also happy to deliver outside of the EU, but would like to point out that there are a few countries that can be complicated in terms of delivery time and costs, as well as customs. Unfortunately, we cannot take over customs processing in these cases—so the responsibility lies with the customer. If you have any questions, please contact us at store@slfront.com.


What if I would like to sell my product via SLF? Of course we are always on the lookout for new, great products, which we are happy to include in our store. It is not always limited to spirits, but also other products from the extended field. Feel free to contact us at support@slf.store

Order & Delivery

What if there is an issue with my delivery, such as a wrong item or damaged product?
 We hope that this will never happen. We only use very high-quality packaging and work with shipping service providers who we hope will always handle the deliveries carefully. However, should a delivery actually arrive broken or with the wrong products, please take pictures immediately to document the case and send them to us at support@slf.store so that we can investigate the matter immediately.

Will I need an ID to accept the delivery? n general, we only accept orders from persons who are of the minimum age for the consumption of the products offered by us in their respective country. We check this when users enter our website and also once again when the order is placed. This process complies with legal guidelines. Furthermore we use our shipping partner’s age / identity check. To do this, you must personally receive the parcel from the deliverer and identify yourself. If you are not present, you can of course also pick up the package at the nearest post office with your identity card. If you are at your workplace during the day, you can also send the shipment to the appropriate delivery address. It is also important that you enter your first and last name in our shopping cart, as shown on your identity card.

How do I cancel or reschedule a delivery? Since we aim to ship orders as quickly as possible, it is only possible to change an order immediately after ordering, before it has been shipped. This is only possible by contacting us directly via support@slf.store Please always include your order number. If an order is already on its way to you, we cannot cancel or re-schedule it.


Can I pre-schedule a delivery? How far can I schedule? Currently we do not offer this option—we assume that all our customers can hardly wait to receive our products as soon as possible after ordering.
However, please feel free to contact us and we will try to fulfill your request for a later delivery: support@slf.store


What is the return and exchange process? In general, we do not take back products delivered in bottles—even if they are unopened. We hope that all our customers will carefully consider which products they would like to order before placing an order. To give our customers a good idea of our products before ordering, we make an effort to provide extensive information on them. Should there ever be a specific problem with an order, please contact us at support@slf.store.


What forms of payment do you accept? Usually the typical few: credit card or Paypal. For certain business customers, we are also happy to set up payment on account.

Can I pick up my order?
 Unfortunately we cannot offer this at the moment.


Are there restrictions on how much I can order?
 We ship our products in boxes of 12. That’s all a courier can carry. If you order more bottles, you will receive more packages. But if you want to go completely crazy and order more than 48 bottles, we also offer delivery on pallets on request—please be sure to contact us before ordering at: support@slf.store.


Shipping

Where can I have products shipped? We can deliver your orders anywhere on the planet. In the EU it is the easiest and fastest. We are also happy to deliver outside of the EU, but would like to point out that there are a few countries that can be complicated in terms of delivery time and costs, as well as customs. Unfortunately, we cannot take over customs processing in these cases—so the responsibility lies with the customer. If you have any questions, please contact us at store@slfront.com.


How long does the delivery take? Do you guarantee an arrival date?
 Within Germany we try to deliver all orders that we receive before noon to you the following day. This will usually work—but we are sure that there will be exceptions. There are many reasons for this: high delivery volumes, e.g. sales phases or Christmas, problems with parcel delivery, human error. In any case, each order will receive a confirmation with tracking number as soon as it has left our warehouse. So from then on you can easily track the delivery.


How to make international orders? 
 International orders are very individual—depending on the delivery address and the respective service provider. If you would like to arrange an exact delivery date, or have any other questions on this topic, please contact us! support@slf.store


Do I have to be there to receive my delivery?
 It definitely helps if the package can be accepted at the time of delivery. But this can also be done by a colleague, a neighbor or a friend. Depending on the shipping service provider, you can see exactly when the delivery of the package is planned by tracking it.


Can I schedule the time of delivery?
 Depending on the shipping service provider, you can see exactly when the delivery of the package is planned by tracking it. With some deliverers, you can also enter details about the desired delivery time slot in the tracking link and change these during the delivery process. Tracking information will be sent to you immediately after shipment.


Can I change the delivery address? / Can I re-route my order once it has been dispatched?
 Only to a very limited extent. Depending on the shipping service provider, you can see exactly when the delivery of the parcel is planned by tracking it. With some deliverers, you can also enter details about the desired delivery time slot in the tracking link and change these during the delivery process. Tracking information will be sent to you immediately after shipment.


The product is broken. What do I do?
 We hope that this will never happen. We only use very high-quality packaging and work with shipping service providers who hopefully always handle the deliveries carefully. However, should a delivery actually arrive broken or with the wrong products, please take pictures immediately to document the case and send them to us at support@slf.store so that we can investigate the matter immediately.


What happens if I missed the delivery? Can I reschedule? 
 With some deliverers, you can also enter details about the desired delivery in the tracking link and change these during the delivery process. This also applies in some cases if the courier has already tried to deliver the parcel once.
Tracking information will be sent to you immediately after shipment.


Who do you use as your shipper?
 In the “Shipping Costs” section (link) we have provided a complete list of our shipping partners listed by delivery address, weight and cost. Depending on the delivery address, we offer different partners with whom we have had good experiences. If you have a special request for an alternative service provider, please contact us—but be sure to do so before placing an order: support@slf.store.


How do I track my shipment?
 When an order has been prepared for collection by the shipping service chosen by the customer, we will send an e-mail with a shipping confirmation to the customer.
In this e-mail we include a link to the tracking service and the tracking number of the respective service provider. Here the customer can view the current status of the delivery and, depending on the service provider, also make corrections with regard to the delivery address and date.
Sometimes it takes an hour or two after the dispatch confirmation before you can check the status of the shipment on the tracking page of the shipping service.


What are the shipping costs?
 In the following overview you can see the shipping costs for each shipping provider. All details include VAT.